Loren Honey — Terms & Conditions / Client Agreement

1. Parties & Scope
1.1. These Terms & Conditions (“Agreement”) are between LorenHoney / [Your Legal Entity Name] (“Provider”, “we”, “us”, “our”) and the client / participant (“Client”, “you”, “your”).
1.2. They apply to all services you purchase or participate in via the website lorenhoney.com, including but not limited to coaching, breathwork, yoga, retreats, in-person events, 1:1 sessions (in person or remotely such as Zoom), and related content or materials.
1.3. If there is a separate written agreement (e.g. for a retreat), those terms prevail in the event of conflict to the extent they expressly override parts of this Agreement.

2. Services / Deliverables
2.1. We will provide the services described in your booking / invoice / enrollment (coaching, breathwork, yoga, retreat, etc.) according to the package, schedule and scope set out in that confirmation.
2.2. We reserve the right to change or substitute the content, times, locations, instructors, or other logistical details, provided we notify you and these changes are reasonable.
2.3. We do not guarantee any particular results. Your outcomes depend on your own efforts, compliance, participation, health, external factors, etc.

3. Client Obligations / Representations
3.1. You represent and warrant that you are physically, mentally and emotionally fit to participate, and have obtained medical clearance if needed.
3.2. You will follow directions/instructions given during sessions. If you have any health conditions, injuries, or any contraindications, you must notify us in writing before participating.
3.3. You agree not to hold us liable for injury, losses or costs arising from your participation, except to the extent caused by our gross negligence or willful misconduct (see limitation of liability clause).
3.4. For in-person events or retreats, you agree to comply with site rules, health & safety instructions, and to behave responsibly. The Provider reserves the right to remove a participant who poses a risk or behaves unreasonably; in that case, no refund is due.

4. Booking, Payment, Cancellation, Refunds
4.1. To confirm a booking for any service you must pay the fee (or deposit if agreed) in full or as per schedule.
4.2. Payments must be made in New Zealand dollars (or as otherwise agreed).
4.3. Cancellation by you: due to the nature of online bookings, these are non refundable.
4.4. Cancellation by us: in the unlikely event we must cancel (due to force majeure, illness, insufficient numbers, venue problems, etc.), we will notify you as soon as possible and refund all payments made (or offer alternative dates). That refund is your sole remedy; we will not be liable for additional compensation.
4.5. If you fail to attend without notice, you forfeit the fee.
4.6. Late payments: if payment is overdue we may charge interest / fees or suspend services until payment is made.

5. Intellectual Property / Use of Materials
5.1. All course materials, handouts, audio/video recordings, worksheets, intellectual property remain our property (or licensed to us).
5.2. You are granted a limited, non-exclusive, non-transferable licence to use those materials for your own personal use only, for the time of the service.
5.3. You may not copy, reproduce, sell, distribute or publicly display materials, or create derivative works, without our prior written permission.
5.4. You may not record, broadcast, or share sessions (unless explicitly permitted) or use content for commercial purposes without permission.

6. Confidentiality & Privacy
6.1. During coaching / therapeutic or breathwork work you may share personal, sensitive, or confidential information. We agree to keep that information confidential, except where disclosure is required by law (e.g. risk of serious harm, legal orders).
6.2. We may use aggregated anonymised data for analytics, quality control, or testimonials (with your permission).
6.3. Our Privacy Policy (linked on the website) sets out how we collect, store, use and protect your personal data. You must also comply with it when supplying info.
6.4. You agree not to disclose others’ personal or sensitive information encountered in group/retreat settings.

7. Limitation of Liability / Indemnity / Waiver
7.1. To the maximum extent permitted by law, our liability (whether in contract, tort, statute or otherwise) is limited to the amount you paid us under this Agreement.
7.2. We exclude liability for indirect, incidental, special, consequential or punitive damages (e.g. loss of profit, loss of opportunity) even if advised of such possibility.
7.3. You indemnify us against any claims, liabilities, losses, damages, costs (including legal costs) caused by your breach of this Agreement, negligence or wilful misconduct.
7.4. For in-person events, retreats or physically active sessions (yoga, breathwork, bodywork), to the extent permitted by law you release us, our agents, subcontractors, facilitators, venue operators from claims for injury, harm or loss (except from our gross negligence or wilful misconduct).
7.5. Nothing in this clause excludes our liability for death or personal injury caused by our gross negligence or willful misconduct (to the extent that New Zealand law prohibits such an exclusion).

8. Health & Safety / Risk Acknowledgement
8.1. You acknowledge that participation in breathwork, yoga, movement, retreats or wellness work carries inherent risks, including physical injury, exacerbation of medical conditions, emotional distress, etc.
8.2. You agree to assume those risks voluntarily, having satisfied yourself as to your health and fitness to participate.
8.3. You will not hold us responsible for injury or harm unless due to gross negligence or wilful misconduct.
8.4. In emergencies, we may administer first aid or call medical assistance. You consent to that if necessary. You are responsible for your own medical costs.
8.5. If you depart early or choose not to participate in an activity, you do so at your own risk and without refund.

9. Virtual / Zoom / Online Sessions
9.1. Online sessions are subject to technical reliability (internet, software, hardware). We do not guarantee uninterrupted or error-free service.
9.2. You agree to have appropriate equipment, privacy, connection, and setup.
9.3. If a session is unavoidably cancelled by us (e.g. technical failure), we will attempt to reschedule or refund for that session only.
9.4. You should ensure a safe, quiet space to participate; we are not responsible for your surroundings or accidents in your space.
9.5. You may not record sessions (unless explicitly permitted) or share them.
9.6. Any advice given is general in nature and not a substitute for medical, psychological, legal or other professional advice. Always consult qualified professionals for those matters.

10. Term, Termination & Suspension
10.1. This Agreement commences when you accept these Terms and/or make a booking or payment, and continues until service completion (unless earlier terminated).
10.2. Either party may terminate if the other materially breaches the Agreement and fails to remedy within 7 days of written notice.
10.3. We may suspend or withdraw services if you are disruptive, non-compliant, or pose a risk.
10.4. Termination does not affect accrued rights (e.g. payment, confidentiality, limitation, indemnities) which will survive.

11. Refund Policy / Dispute Resolution
11.1. Disputes: you agree to attempt good faith negotiation / mediation first before pursuing court action.
11.2. Any refund entitlements are limited as per clause 4.
11.3. All complaints must be made in writing within 7 days of the event or issue.
11.4. If a court or tribunal finds a provision unlawful, the remainder of the Agreement remains enforceable.

12. Changes to Terms & Conditions
12.1. We reserve the right to update, modify or replace these Terms at any time. Updated Terms will take effect from the date published on our website.
12.2. Your continued use of services after the change implies acceptance of the new Terms.

13. Governing Law & Jurisdiction
13.1. This Agreement is governed by the laws of New Zealand.
13.2. You submit to the exclusive jurisdiction of the courts of New Zealand in relation to any dispute.

14. Miscellaneous
14.1. Entire Agreement: these Terms (plus any booking confirmation or event-specific terms) constitute the entire agreement between the parties.
14.2. Waiver: a failure or delay by us to enforce a right does not constitute a waiver.
14.3. Assignment: you may not assign your rights under this Agreement without our prior written consent.
14.4. Severability: if any clause is invalid or unenforceable, it will be severed, and the rest remains valid.

Last updated: 7 October 2025